After Apple released iOS 9 to public yesterday. From an Exchange or Office 365 perspective, iOS 9 supports the enhanced calendar features of Office 365 and Exchange 2016 when that is released. Unfortunately, several incidents have been reported with the Outlook app and the Lync 2013 app.
Regarding the Outlook App, iOS9 users might not be able to start the Outlook App or the Outlook app will just crash. The far from ideal workaround offered by the Outlook team, is to reinstall the Outlook app.
Of course, this also requires users to reconfigure accounts and Outlook App settings, so organizations can expect some calls to the service desk by users who upgraded.
For Lync 2013 users, there are sign-in issues when they have configured different region and language settings on their iOS device. Those users will be presented the following:
The issue has officially been confirmed through publication of KB3096704, which states:
“This problem is fixed in the Microsoft Skype for Business for iOS app that will replace Lync for iPhone and Lync for iPad when it’s released. No fix for this issue is scheduled for the current releases of Lync for iPhone and Lync for iPad”.
Since the Skype for Business app is not available yet, this is not good news. Mitigation is possible by matching the region with the language setting (or the other way around), after which you need to reinstall the Lync 2013 app from the store.
With all this in mind, should organizations wish to first test the new iOS against their Exchange environment for potential other issues, you can block iOS 9 from accessing your Exchange 2013 environment, or Office 365 tenant if you must, using the Access/Block/Quarantine feature. First you need to retrieve the reported DeviceOS string for iOS 9 for a device:
Get-MobileDevice | Where-Object {$_.DeviceOS -like “iOS 9*”} | Select DeviceModel, DeviceOSLanguage, DeviceOS
The reported DeviceOS strings then need to be used to create ActiveSync device rules. For example, my iPhone 6 reports DeviceOS as “iOS 9.0 13A344”. To block this device and put them in quarantine, run the following cmdlet in the Exchange Management Shell
New-ActiveSyncDeviceAccessRule -QueryString "iOS 9.0 13A344" -Characteristic DeviceOS -AccessLevel Quarantine
If you would like to know more about the Access/Block/Quarantine option, check out here.
Filed under: Exchange 2016, Mobile, Office 365, Outlook Tagged: IOS, Lync2013, Outlook
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